General Information

  • AIRPORT TRANSFER : Arrangements can be made for transfers by taxi or resort car by reception / phone operator.
  • BAGGAGE SERVICE : Please contact the Bell Boy for pick up or delivery storage of luggage.
  • BANQUET / EVENTS / MEETING : Please contact our Sales Department between 9.00 a.m till 5.00 p.m.
  • CREDIT CARD : The resort accepts American Express, Diners Club, Visa, Master Card, JCB and BCA.
  • DISTURBANCE : We are all here for a holiday and a good time. However, please respect the right of other guests to relax in a quiet environment. If you want to make a noise, please go down to the beach or Jalan Legian. For any guest who feels disturbed by others please call reception and they will ask security to deal with offenders. For safety reasons we request that your children do not run in the corridors.
  • DOCTOR : We recommend BIMC (Bali International Medical Center) 15 minutes from the hotel. Please contact reception for directions.
  • FORBIDDEN ITEMS : For the safety and comfort of all guests it is forbidden to have BB Guns, Firecrackers, Fireworks, or Durian Fruit on the premises. If any of these items are found they will be removed.
  • GUESTS : Guests of guests who are not registered to stay at the hotel are required to leave ID card at Front Office.
  • GUEST COMMENTS : We would appreciate your positive and / or constructive comments to assist us in improving our product and service for the future. Guest comment form is in your compendium in your room.
  • GYM : The gym is located near the main pool for ages 16 years and above only. Hours of operation are from 6.00 a.m till 10.00 p.m.
  • MONEY CHANGER : For currency exchange, please contact the Money Changer desk in the lobby. Please do not carry large amounts of cash on the streets. Do not use non – recommended money changer.
  • SMOKING POLICY : All our rooms are non smoking. Smoking is permitted on the balcony except in Ground floor family rooms where smoking is not permitted on the balcony. the North side of the pool is non smoking as is the kids pool area. The main lobby (excluding D Lounge) and all internal restaurants are totally non smoking and however smoking is permitted in the semi open air areas.
  • TATTOO : Temporary tattooing carries some risks, including infection and allergies. If stains from Tattoos can’t be removed from linen / towel, bedding or room the hotel will charge for the damage caused.
  • TOUR DESK : Please dial # to contact Tours & Information Center.